Privacy Policy — Lina

For your account and subscription, the company responsible is MAISON ANANOU - F.Z.E, doing business as Orylis, Office C1-1F-SF10271, Ajman Free Zone C1 Building, Ajman, United Arab Emirates — contact@orylis.fr.

For visitors to our customers’ websites (for example someone who fills in a contact form), each customer is responsible for its own website; we process that information on the customer’s behalf and only on its instructions. Visitors should contact the business whose website they visited; we forward any request we receive.

• Identity and contact: email, first and last name, phone number when you give it, and your choices about marketing messages.
• Your business: business name, trade, services, service area, public information from your business listing when you point us to it, and the content and photos you provide.
• Use of the service: conversations with Lina (written or voice), history of changes, technical logs.
• Subscription: plan, payment history and Stripe customer ID. Card details are handled by Stripe and never stored by Orylis.
• Proof of agreement: version of the terms accepted, date and time, payment ID, IP address and browser at the time of acceptance.

• To provide the service: build and update your website, run the Lina assistant, deliver requests from your visitors.
• To manage your subscription, billing and collections.
• To keep proof that you accepted our terms.
• To send service emails (website ready, confirmations, receipts, end of trial, failed payments).
• To send tips and offers by phone or text, only if you opted in — reply STOP to opt out at any time; and by email about similar services, with an unsubscribe link in every message.
• To measure audience and improve the product, only with your consent to cookies.
• To keep the service secure and prevent fraud and abuse.

We do not sell your personal information and we do not share it for cross-context behavioral advertising. It is accessible to the Orylis team and to the following service providers, each for its own task:

Your information is hosted in France and may be accessed from or transferred to the United States and other countries where these providers operate, under contractual safeguards.

• Account and content: during your subscription, then 12 months so you can come back (see the Terms of Service, section 11); trial accounts that never subscribed: 3 years after our last contact.
• Conversations with Lina: length of the subscription plus 1 year.
• Invoices and accounting records: 10 years.
• Proof of agreement: 5 years after the end of the contract.
• Website visit statistics: rolling 24 months.
• Technical logs: 12 months.

You can ask us to access, correct, delete or export your personal information, and to stop marketing messages. Depending on where you live (for example California and other U.S. states with privacy laws), you may also have the right to know what we collect and how we use it, and the right not to be discriminated against for exercising your rights. Email contact@orylis.fr; we will verify your request and reply within 30 days (45 days where the law allows). You may use an authorized agent.

Encrypted connections (HTTPS), daily backups, restricted named access and intrusion detection. If a security incident creates a significant risk for you, we will notify you as required by law.

• Session and security (Clerk): needed for the service to work.
• Interface preferences: remembering your choices, such as the open conversation.
• Analytics and product improvement: PostHog and Google Analytics, only after you accept.
• Campaign measurement: Meta pixel, only after you accept.

No third-party analytics or advertising tool is loaded before you accept, and refusing does not limit your access to the service.

Lina is a service for businesses and is not directed to children under 16. We do not knowingly collect their personal information.

We will post any update on this page with a new version date, and email you about significant changes. Questions: contact@orylis.fr, or by mail to MAISON ANANOU - F.Z.E (Orylis), Office C1-1F-SF10271, Ajman Free Zone C1 Building, Ajman, United Arab Emirates.